96. Wellness Spa Owner, Paul Groshko talks about how to create a world class customer experience
In the previous episode, Arthur Tubman shared how to create millions of raving fans in a very short period of time
Paul Groshko is the owner of a health and wellness Day spa, called SpaVia. Prior to owning SpaVia, Paul had over 25 years leadership in a high growth specialty coffee organization and prominent national food retail business. He's also co-chairman for Public Allies Chicago a nonprofit since 1993 that’s changing the face of leadership with social change makers.
After a $500k investment in a new product, it was initially a failure. I needed to re-evaluate on how I operated in that time frame.
Be willing to invest more than your competition to attract the right type of clientele.
What is your favorite daily habit: I wake up very early. That provides me enough time for everything!
Social Media Tool: Facebook
Business Book: "The Mentor Leader" by Tony Dungy