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96. Wellness Spa Owner, Paul Groshko talks about how to create a world class customer experience

Paul Groshko is the owner of a health and wellness Day spa, called SpaVia. Prior to owning SpaVia, Paul had over 25 years leadership in a high growth specialty coffee organization and prominent national food retail business.  He's also co-chairman for Public Allies Chicago a nonprofit since 1993 that’s changing the face of leadership with social change makers.    

In the previous episode, Arthur Tubman shared how to create millions of raving fans in a very short period of time


Paul Groshko is the owner of a health and wellness Day spa, called SpaVia. Prior to owning SpaVia, Paul had over 25 years leadership in a high growth specialty coffee organization and prominent national food retail business.  He's also co-chairman for Public Allies Chicago a nonprofit since 1993 that’s changing the face of leadership with social change makers.    

Fail Forward:

After a $500k investment in a new product, it was initially a failure. I needed to re-evaluate on how I operated in that time frame.

Success Hack:

Be willing to invest more than your competition to attract the right type of clientele.

Randomness Round:

What is your favorite daily habit: I wake up very early. That provides me enough time for everything!

Website:

www.spaviadayspa.com

Social Media Tool: Facebook
Business Book: "The Mentor Leader" by Tony Dungy