74. Robert Clancy shares how to build a successful business and have spiritual balance
In the previous episode, Nick Night talked about how to make your customers part of your inner circle.
Robert Clancy co-founded Spiral Design Studio over 26 years ago to lead an award winning creative team in the evolution of major corporate brands, such as Citi, Activision, Disney, Konami, Sears, Macy’s, American Airlines, among others. Balancing his corporate commitments with his lifelong compassion for humanity, Robert supports ongoing volunteerism within his business and everyday life. His dedication to community inspires his team and encourages professional leaders to step up and give back.
When 9/11 happened, none of our clients paid us for three months. It was a very low time for us, but we persevered and became better because of it.
It was when I understood that the business is all about people. It is very important to know and be known among the community which you offer your products to… Once your clients like you, the rest is related to improving your clients’ satisfaction.
Business is all about people. Treat your people well, and they will be loyal to you and the overall vision of the company
What is your favorite daily habit: I smile. This is the first thing I do every morning!
Business Book: "Design Business" by Clemont Mok
Favorite Social Media Tool/Service: Facebook