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64. Hall of Fame Speaker, Shep Hyken, shares (3) strategies to dominate your industry by offering world class customer experiences

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He has been featured in USA Today, Forbes and the Huffington Post and appeared on Fox Business, The Today Show and CBS. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. 

In the previous episode, Ian Balina shared how he disrupted the free-lance industry forever...


Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He has been featured in USA Today, Forbes and the Huffington Post and appeared on Fox Business, The Today Show and CBS. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. 

Fail Forward:

During the first steps of toot-app development, I was working with a part-time freelancer, and it took six months to realize that we were not moving in the right direction. Luckily, my business partner showed up, and helped me complete the same project in 2 weeks. From that moment on, everything started running very smoothly.

Lightbulb Moment:

Seeing my struggles the night before for my finance final, my professor advised me to ask a student for help. Within four hours he helped me to clarify some points in the research topic, and then he charged me for his work. The talented student told me that he was earning his living by tutoring younger students. Then, I realized that – if there was a suitable platform, hundreds of talented people would offer their knowledge and expertise for pay . That was the lightbulb moment that sparked the idea about toot-app.

Success Hack:

In these days of Internet mania, don’t forget your real life contacts.

Randomness Round:

What is your favorite daily habit: Talk to a friend.

Website:

www.tootapp.com

Business Book I Would Recommend: I love listening to Podcasts...
Favorite Social Media Tool/Service: Hootsuite