Shep Hyken

Hall of Fame Speaker, Shep Hyken, shares (3) strategies to dominate your industry by offering world class customer experiences.

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He has been featured in USA Today, Forbes and the Huffington Post and appeared on Fox Business, The Today Show and CBS. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Fail Forward:

It was a moment I had on an airplane, when I almost lost my temper over something insignificant in the grand scheme of life.

Lightbulb Moment:

My lightbulb moment became my passion and my career. It was when I realized that every service provider has to be sure that his clients are satisfied and happy working with him. That is the essence of the sustainable business.

Success Hack:

Define what service looks like for your company in a one-word sentence.

Randomness Round:

What is your favorite daily habit? I get up early in the morning and work-out before work.

Website:

Business Book I Would Recommend: “Moments of Truth” by Jan Carlzon
Favorite Social Media Tool/Service: Twitter